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Claims Specialist/Claims Rep (Chicago, IL)

Date: Aug 3, 2022

Location: Chicago, IL, US, 60632

Company: BNSF

Apply early as this job may be removed or filled prior to the closing date, which is approximately seven (7) days after the posting date.


Job Location: Chicago
Other Potential Locations: Chicago, IL 
Anticipated Start Date: 09/01/2022
Number of Positions: 1 
Salary Range: $69,000- $86,100



 Who we are and what we do

Do you want to be a part of something that really matters? Team BNSF includes professionals focused on safety and service that play a vital role in delivering the nation's freight.  Together, we help move goods and materials that sustain life and support local, national and global economies. Our rail network is one of the largest freight railroads, spanning 28 western states and serving three Canadian provinces.


What we believe

At BNSF, our Vision and Values drive who we are, not only in our words, but also our actions. BNSF is committed to our foundational values of equality and inclusion. As members of the BNSF community, our employees are entitled to:

  • be treated with dignity and respect.
  • have equal access to tools, resources, training and development opportunities.
  • have equal opportunity to achieve their full potential.


We model the way through our leadership, our BNSF Diversity Councils, our eclectic Business Resource Groups, our deep involvement and investment in the communities we serve and through training programs. Our actions create an inclusive, open and collaborative workplace that encourages diverse perspectives in all interactions.




This is a training and educational position designed for later advancement, or claim representative position depending on experience.


Claim Representative Trainee: Successful candidate will receive training and working assignments from various individuals and resources aimed at obtaining formal certification.


Claim Representative: Fully investigates and settles, under direction of Manager Claims, all claims and lawsuits involving the company, arising out of personal injuries or property damage, excluding bill of lading claims.


  • Implement processes and procedures under direction of Manager Claims and Director Claims.


  • Cooperates and coordinates duties with claims personnel on adjacent territories.


  • Performs thorough and ethical investigations and resolves exposures in a fair, honest and responsible manner.


  • Assists attorneys/paralegals in preparation and trial of lawsuits.


  • Evaluates and effects settlements of claims and lawsuits within proper authority.


  • Works closely with all BNSF departments to perform incident investigations/analyses and promote the General Claims Department’s Vision Statement with such other internal departments.


  • Observes and reviews potential liabilities on company property with respective non-claims field personnel.


  • External Contacts: Local counsel, state, county, city, and law enforcement officials, physicians, medical specialists,  and expert consulting witnesses in specialized fields.


  • Extensive, but irregular, travel (averages over 30%). Investigations conducted in all types of weather conditions. Irregular hours of work.


  • Frequent evening, night and weekend work (including holidays). On call 24-hours a day.




Prefer a basic knowledge of all phases of railroad operation, some understanding of traumatic medicine, tort law, and a basic knowledge of the Federal Employer’s Liability Act, crossing accident laws and of investigative principles.




Personal skills: aggressive work ethic; ability to communicate with individuals in every social, educational and economic level; an imaginative and inquisitive mind; ability to gather, weigh and analyze information; decision making capabilities; skill in photography, typing, and basic computer applications. Willingness to learn.  Must be a self-starter and independent worker.


Candidates will be subject to a background review which may include, but not necessarily be limited to, all prior employers, personnel records, educational institutions, government agencies, companies, credit reporting agencies and financial history, and law enforcement agencies at the federal, state or county level.


The successful candidate will have access to personal and confidential information, and will eventually be expected to work with company draft books and have access to other financial tools, such as a corporate credit card. Since this position requires a history of personal financial responsibility, the candidate’s credit history and associated details may factor into the hiring decision making process.


BNSF offers competitive benefit programs and services including, but not limited to 

  • Medical, Dental and Vision Coverage
  • 401(k) Plan
  • Railroad Retirement
  • Life Insurance
  • Incentive Compensation Plan (ICP)
  • Tuition Reimbursement Program


  •     Criminal history 
  •     Last 7 years of driving history
  •     Last 5 years of employment history to include military service
  •     Social Security number
  •     Education
  •     Medical evaluation
  •     Drug Screen
  •     Other elements as needed
BNSF is committed to a safe and drug free work place and performs pre-employment substance abuse testing. All new hires are required to undergo a hair drug test which detects the presence of illegal drugs for months prior to testing. We appreciate your cooperation in keeping BNSF safe and drug free.
Transportation Worker Identification Credential (TWIC): Federal authority requires BNSF employees, whose work requires unescorted access to secure areas of port facilities, to obtain a TWIC. A TWIC is a condition of employment for such positions and requires candidates to those positions to submit to a TSA security assessment (to include, but not limited to, providing: biographic information; identity documents; fingerprints; digital photograph). More information is available at
BNSF Railway is an Equal Opportunity Employer, all qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status.

SF: Internal Posting Only | [[mfield5]] | Law | Chicago, IL | 60632


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